ALIM Web Implementation Guide

Troubleshooting Windows Authentication

Windows identity not shown at logon
Solution Verify the following:
  • The virtual directory is configured without anonymous access
  • The authentication mode is set to "None" in web.config
  • The identity element is set to impersonate="false" in web.config .
Access is denied or 401 when using Windows authentication
Solution Verify the following:
  • The user has permission to make a network logon on the web server
  • The user is associated to a Person, in AssetWise
  • The user's Windows account has permission to read the files in the web application's folder on disk. This issue occurs sometimes for sites that have the server's file permissions set to deny users access to inetpub (or a parent folder).
Access is denied or 401 when using AssetWise authentication
Solution Verify the following:
  • The virtual directory has anonymous user access turned on in the IIS Manager
  • The anonymous user account configured in IIS manager has read access to the files in the web application's virtual directory.